Policies

Privacy Policy

Last Updated: 6/1/2024

At Level Up Racine a dba of Games we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our eCommerce site on Facebook.

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address.
• Transaction Information: Details about purchases and orders made through our site.
• Technical Information: IP address, browser type, and device information.
• Usage Information: How you interact with our site, such as pages visited and links clicked.

2. How We Use Your Information

We use your personal information for the following purposes:

• To Process Orders: To process and fulfill your orders, including sending you emails to confirm your order status and shipping details.
• To Improve Our Services: To understand how our customers use our site and to improve its functionality and user experience.
• To Communicate with You: To send you updates, promotional offers, and other information that may be of interest to you.
• To Protect Against Fraud: To detect, prevent, and respond to fraud, abuse, security risks, and technical issues.

3. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except as described below:

• Service Providers: We may share your information with third-party service providers who assist us in operating our site, conducting our business, or serving our customers, as long as those parties agree to keep your information confidential.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4. Protecting Your Information

We implement a variety of security measures to maintain the safety of your personal information. These measures include:

• Encryption: Secure Sockets Layer (SSL) technology to encrypt sensitive information.
• Access Controls: Limiting access to your personal information to employees and service providers who need to know that information to process it on our behalf.
• Regular Monitoring: Regular monitoring of our systems for vulnerabilities and attacks.

5. Your Rights

You have the right to:

• Access Your Information: Request a copy of the personal information we hold about you.
• Correct Your Information: Request that we correct any inaccuracies in your personal information.
• Delete Your Information: Request that we delete your personal information, subject to certain exceptions.
• Opt-Out: Unsubscribe from our marketing communications at any time by following the unsubscribe link in our emails.

6. Cookies

We use cookies to enhance your experience on our site. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page and update the “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

• Email: Levelupracine@gmail.com
• Phone: 224-518-1100 
• Mailing Address: 215 6th St. Racine, Wisconsin

By using our site, you consent to our Privacy Policy.

• Booking & Payment:
  • A 50% deposit is required at the time of booking. Full payment must be made 24 hours before the event.
  • Deposits are non-refundable but may be transferred to a future date if rescheduled at least 72 hours in advance.
• Rental Duration: Party rentals include set-up and clean-up time. Additional time is subject to an hourly fee.
• Capacity: Party room occupancy is limited to [number] people for safety and comfort.
• Supervision: A responsible adult (age 18+) must be present during the event for groups with minors.
• Damage Policy: Guests are responsible for any damage to equipment, furniture, or facilities during the rental period. A security deposit of $[amount] may be required.
• Outside Food/Drinks: Only approved food and drinks are allowed. Alcohol is prohibited unless pre-approved and in compliance with local laws.
• Clean-Up: Guests must remove all personal items and trash at the end of the event. A cleaning fee of $[amount] will apply for excessive mess.

• Respect Equipment: Players must treat all gaming consoles, controllers, and accessories with care. Any damages caused by negligence will result in repair/replacement fees.
• Time Limits: Gaming sessions may be timed to ensure all guests have fair access.
• Behavior: Bullying, harassment, or disruptive behavior will not be tolerated and may result in removal from the premises without a refund.
• Appropriate Games: Players must adhere to age-appropriate ratings for all games.
• Personal Accounts: Guests using personal accounts must log out after playtime. Staff is not responsible for saved data or privacy issues.

• Acceptable Use: Wi-Fi access is provided for gaming and casual browsing only. Illegal activities, hacking, or accessing inappropriate content is strictly prohibited.
• Parental Supervision: Parents are responsible for monitoring children’s internet use.
• Access Code: Wi-Fi access codes are for paying customers only and may change periodically to prevent unauthorized use.

• No Purchases: Guests may not make purchases using the company’s gaming profiles. Violators will be held financially responsible and may lose privileges.
• Saving Data: Any game progress saved to a company profile may be cleared regularly. Guests are advised to use personal accounts if they wish to retain data.
• Behavior: Any misuse of the company’s profiles, such as offensive behavior or cheating, may result in loss of access.
• Restrictions: Only pre-approved games are available on company profiles.

• No Outside Equipment: Personal gaming equipment must be approved by staff before use to ensure compatibility and security.
• Food and Drinks: No food or drinks are allowed near gaming stations to prevent spills and damage.
• Lost Items: The business is not responsible for lost or stolen personal items.
• Supervision of Minors: Children under [age] must be supervised by an adult at all times.
• Health and Safety: Customers showing signs of illness will be asked to leave for the safety of others.